1. Information We May Collect
Depending on how you interact with the website, information may include:
- Information you provide: your name, telephone number, address, service location, email address, appointment preferences, details about a plumbing problem, and other information you choose to provide when contacting us or requesting service.
- Website and device information: information such as IP address, browser type, device type, operating system, referring pages, pages viewed, and approximate usage information.
- Communications: information you provide when you call, send a request, or otherwise communicate with Hinsdale Plumbing.
2. Google Analytics and Similar Technologies
Our website uses Google Analytics 4 (GA4) to help us understand how visitors use the site. Google Analytics may use cookies or similar technologies to collect website usage and device information. We use this information to understand website performance, improve navigation, and evaluate which pages and services are useful to visitors.
Your browser may allow you to block, delete, or limit cookies. Doing so may affect certain website features.
3. Online Service Requests and ServiceWhale
When you select a “Request Service” link, you are directed to an online scheduling service provided by ServiceWhale. Information you submit through that service is processed through ServiceWhale and may be made available to Hinsdale Plumbing so that we can review and respond to your request.
ServiceWhale is a third-party service and its handling of information is also governed by its own privacy practices and terms.
4. Reviews and Third-Party Widgets
Our Reviews page may display Google Reviews through a third-party widget provided by SociableKIT. Loading or interacting with these features may allow the applicable third-party provider to receive technical or usage information according to its own privacy practices.
5. How We May Use Information
We may use information collected through or in connection with the website to:
- Respond to questions and service requests.
- Schedule, coordinate, and provide plumbing services.
- Communicate about appointments, estimates, service, or follow-up.
- Operate, maintain, secure, and improve the website.
- Understand website traffic and usage trends.
- Prevent fraud, misuse, or security incidents.
- Comply with applicable legal obligations and protect our rights.
6. How Information May Be Shared
We may share information when reasonably necessary with service providers that help us operate our website or business, such as website hosting, analytics, scheduling, communications, and other technology providers. We may also disclose information when required by law, legal process, or when reasonably necessary to protect our business, customers, property, or rights.
If ownership or operation of the business changes, information may be transferred as part of a merger, sale, reorganization, or similar business transaction, subject to applicable law.
7. Data Security
We use reasonable administrative, technical, and physical measures intended to protect information in our possession or control. However, no website, transmission method, or storage system can be guaranteed to be completely secure.
8. Data Retention
We may retain information for as long as reasonably necessary for the purposes described in this policy, including providing service, maintaining business and service records, resolving disputes, enforcing agreements, and meeting legal or accounting obligations.
9. Children's Privacy
This website is intended for homeowners and other adults seeking plumbing services. It is not directed to children under 13, and we do not intend to collect personal information from children through this website.
10. Your Choices
You may adjust your browser settings to block or delete cookies. You may also contact Hinsdale Plumbing if you have a question about information you previously provided directly to us. Certain records may need to be retained for legitimate business or legal purposes.
11. Third-Party Links
Our website may contain links to websites or services operated by third parties. Hinsdale Plumbing does not control the privacy or security practices of those third parties. We encourage you to review their privacy policies before submitting information to them.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the effective date above. Your continued use of the website after an update is subject to the revised policy.
13. Contact Us
If you have questions about this Privacy Policy or the website’s privacy practices, contact:
Hinsdale Plumbing
3 Grant Square
Hinsdale, IL 60521
Phone: (630) 986-8727